Irish Bureaucracy - Working Well (for once!)
Last Monday I spent the afternoon sorting out a few administrative tasks that I had been putting off for ages, as I had been dreading them. First of all I had to renew my passport and then I had to renew my driving license.
I expected both operations to be awkward and time consuming, but I was happily mistaken!
The Gardai were very helpful in filling out the forms for the passport and I chose to use the Passport Express service. They say it takes up to 10 working days, but I actually received my new passport yesterday - less than 5 working days later.
I was told that a driving license should take about a week to process, but it had already been processed and was waiting for me when I got back from Cork on Sunday evening.
Now that is great service :)
Pity they can't do the same with driving tests .......
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The company I work for done the new Passport system. It was a total rework of the entire system from business processes to new bespoke software and hardware.
It was the first of many public sector modernisations I have been involved in. The whole system is getting an overhall, but it's so big it will take a long time for everything to be updated.
Driving licenses/Passports, filling out documents whats this ..... you should have just taken a trip to the northside of dublin ;) 20 yo yos and your done! jk
Ed - it seems to be quite functional :)
Tom - I'll be sure to call you next time!